Scammy Customer Service, Won't process returns
I had ordered a few of their items through Amazon and had general name familiarity and mistakenly thought it would not be an issue to order some items direct from their online website. I reviewed the return policy and although it was a bit vague, it did provide free returns within 14 days and otherwise a credit. I placed a decent sized order and need to return about 1/3 of the items. Upon logging in, it said to submit a contact form to request instructions for return. I did this twice within the 14 day timeframe. I did not hear back. On realizing this, I took a deeper dive to locate their email and sent my request via email (by now about the 15th+ day), noting it was my 3rd request. When they responded, they advised my I was responsible for the return shipping expense to China. I took the package to UPS and they told me not to bother, it would cost between $100-150. I asked the company why they were not honoring the free returns and they said it wasn't in the 14 days (anymore). They did not address or deny that I had submitted the Contact Form 2x within the 14 days per their instructions. They offered a 50% store credit. I asked if it could be an actual credit card refund instead, at which point they decided to mention for the 1st time that 'some' of the items had been on clearance and were not eligible for return. (I think approx 1 of 5). I asked which ones and how much credit was I eligible to receive. They have not replied despite my following up 2x since then. It's now been about a month with no credit or return approved.