Would be a much better customer experience if I could get assistance by phone and if the "share screen" function actually worked on my computer
The chat was helpful and is supposed to be 24/7. It's only 24/5 and couldn't be accessed on a Sunday. My customer rep this morning was Fiona, who did her best through chat. My questions were answered once I communicated that I need step-by-step instructions. Still unsure if all functions are working, but she gave me enough to get started.