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Samuel Genoud

英国

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Maya Mobile

I purchased Maya's 6-month Latin…

I purchased Maya's 6-month Latin America eSIM for a six-month trip across the continent. Unfortunately, my experience did not match the premium price. During my trip, I had to contact customer support at least six or seven times because the eSIM repeatedly stopped working when I crossed into a new country. In almost every case, it wasn't working upon arrival and required troubleshooting before I could get connected. In Bolivia, the issue was even more significant: my original eSIM never worked, and Maya had to issue me a completely new one. I do want to acknowledge that the support team was excellent. Every time I contacted them, they responded quickly and were helpful until the issue was resolved. However, the product itself was disappointing. In Argentina and Chile, the network quality was good, but in Bolivia Maya uses Tigo, which has much poorer coverage than Entel, even though local Entel SIM cards are significantly cheaper. If you stay in major cities, you'll probably be fine, but if you're traveling around the country—as many people visiting Bolivia do—you should expect to lose coverage in many areas where Entel still has service. The biggest selling point of a travel eSIM is the convenience of not having to worry about mobile data while moving between countries. Unfortunately, that was not my experience. Instead, I had to troubleshoot my connection in nearly every country I visited. Overall, while the customer support deserves praise, I don't think the product justifies its price. For a long trip through Latin America, buying local SIM cards would likely provide better coverage, greater reliability, and better value for money.

2026-07-10