Insta360 sent me an incomplete order…
Insta360 sent me an incomplete order and now customer support has stopped responding. I purchased several products directly from them in two separate orders placed only minutes apart. I first ordered the camera/diving package, then the carry-on l, fast charger and an additional battery. When the orders arrived, the extra battery and the fast charger I paid for where missing. I contacted Insta360 immediately and have followed up literally every day. Their support agents repeatedly told me they would investigate and follow up, but no actual resolution was provided. Today I asked again for an update. After multiple messages, they simply stopped responding to me. I have screenshots of the entire conversation, my orders, what was delivered, and every attempt I have made to resolve this directly with Insta360. I wasn't asking for anything unreasonable. I simply wanted the product I paid for or a proper resolution. At this point, the experience has been so frustrating that I no longer want to keep the products. I want Insta360 to provide a proper return solution and refund. I'm posting this because customers considering ordering directly from Insta360 should know what my experience has been. Insta360: please resolve this case instead of continuing to ignore it.