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isaure bonnetain

法国

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SurgeGraph

Good product but lot of bugs/ no support

We started using Surgegraph in June and were quite sastified with the results. You will get a lot of insights, tips and help from the tool to write articles. However, since the last update in October, everything tends to be messy. We had signed for unlimited writing and now are limited to 30 articles (not very customer-minded and in Europe, from a legal aspect, we should have signed an update to agree because it's an unfair practice to update without a notification) Support tends to reply within 4/5 days (way too long guys - it should be at least 24hours).

2024-12-18