Disappointed with W-9 verification process…
Here’s a firm but professional review you could post: I’m very disappointed with the lack of communication and the extremely long wait for my W-9 verification. I’ve contacted customer service multiple times, and each time I’m told my case has been “escalated to the proper team.” Unfortunately, nothing has changed, and no one has followed up with me. It’s frustrating to keep receiving the same response without any actual resolution or timeline. If your account requires verification, be prepared for delays and poor communication. I hope the company improves its verification process and customer support because I do enjoy their site.