*Horrendous
The (+)s: -Ketamine itself is a wonderful substance that helps most people who are feeling stuck. -This service is cheap. Assuming you receive the product/service advertised. The horror: The service/care itself is so negligent that this can safely be called a scam. TL;DR, I was approved for treatment, told I just needed to upload a medical clearance form, which I was told could be completed by a therapist, given that I was no longer seeing a psychiatrist. I see that the form is asking for a psychiatrist's signature and license #, so I again ask for confirmation that a therapist can complete this. They confirm that that's fine. But my therapist feels uncomfortable completing the form, understandably, given he's not an MD. I tell them about this, and they say a letter from the therapist can be substituted, given (very rightly so) that the medical clearance form's language is explicitly for a psychiatrist. So my therapist writes a letter, I upload it, and I'm texted again saying that actually a letter is not an option, and that I need a psychiatrist to fill out the form after all. Mind you, this is all over text, as there is no option to talk to a live human. So to get clarity on what's going on, I schedule a follow-up visit to talk to a nurse practitioner. Eventually, she tells me that I do indeed need a psychiatrist to fill out the form. I say, okay, let me contact my old psychiatrist to see if they are willing to fill it out. She agrees. MOMENTS LATER, I get a TEXT saying "After careful consideration, your provider determined that our treatment isn't the right fit for you at this time" along with some AI pseudo-compassion slop text surrounding it ("You deserve care that meets your needs"). YOU'VE ALREADY APPROVED ME AND *I'VE PAID*. YET I NEVER RECEIVED ANY MEDICATION/TREATMENT. I'm trying to get my money back, but no luck so far.