My order number was Order TRF59299796
My order number was Order TRF59299796. Do not purchase from this company. They market themselves as American owned and operated however their items are made in and shipped from China. They did not respond to my email after I emailed them asking why it was coming from China when all over their website they mislead people by having American owned, all over it. I could not find anywhere on the site indicating items are made and shipped from China. It took 3 weeks for my order to arrive (and from seeing other reviews, I’m lucky it even arrived). The beach shorts I ordered were HORRIBLE quality. The sizing chart is not accurate in my opinion and I felt like my thighs were going to bust through the seams. Extremely thin material and looked like it was digitally printed by a 3rd grader. I emailed for a 2nd time wanting a refund because they claim “satisfaction guaranteed” with a 30 day return policy. But of course, they don’t reply to my email AGAIN. I know they actually do check emails though because my first email simply asked for tracking information. They replied to that email quickly though, but it’s also when I started to question why it was sent from China. They conveniently didn’t reply to my emails with a complaint but they did to the email just asking for tracking info. They try to tug at the heart strings by stating how they’re a “small business” all over their website. I’m a small business owner myself, so that’s why I gave them a chance because of that. But even if they are a small business, it doesn’t give them an excuse for HORRIBLE customer service and blatantly misleading their customers. I even stated in my email that I didn’t want to make a public negative review that could hurt their business and that’s why I went to them first to make things right but when they ignored my 2nd email, I wanted to give this review and warn others. Just because you’re a small business doesn’t mean you SHOULD be in business. If you can’t handle things better than this, then you should close up shop in my opinion. Go read reviews on Facebook as well and you’ll see they only have a 23% recommendation score. I will be reporting them to the BBB because I believe it’s just a complete scam company.