Extremely unfair post sales experience
The sales rep was very helpful in trying to put the order through. However, the received device was defective (the back cover was dislodged entirely), and I was told to pay up for the repair cost although the fault was already present when I received the device. The only options I had were to return or pay for the repair. Not a good first time experience. UPDATE: another rep reached out on the same day to apologize for the negative experience, and clarified that no payment is required for a repair of the faulty device. This is appreciated, but I would urge customers to carefully consider before proceeding to rent older devices from Cinch.