Zero stars - ultimate scam
Zero stars, please! Just out to scam customers. The home internet broadband must be prepaid in full and once they received the money, they continue to refuse to provide the internet service, then repeatedly asks for more money with no resolution/rectification. 1) SIMBA asked for $53+ if I’m not present for the setup. I waited the whole day but SIMBA was the one that didn’t turn up! SIMBA didn’t inform or reschedule too. There was no number to call whatsoever. Had to submit webform and wait for their reply, which eventually stated that their installer will call the next workday to arrange for appointment. SIMBA didn’t show up yet still asked me for $53+ no-show fee. 2) No internet service from SIMBA for months and counting. Again, no number to call so could only contact SIMBA via webform which takes days and drags on for months and counting. SIMBA said no issue from their end and blames my router instead. SIMBA also said they do not provide waiver for unforeseen service interruptions. Essentially they are saying that they can don’t provide internet service anytime for any duration with no refund, no consequences whatsoever since customers already prepaid in full. So we paid hundreds of dollars for nothing - zero service. 3) After reminding SIMBA that their device is the one with the red alarm indicator light on and my router is working fine, SIMBA admitted a fault was identified and confirmed with NLT/SIMBA. However, they asked for a $50+ fee! After I had already prepaid hundreds of dollars for no internet service, SIMBA still asked for an additional $50+ to rectify their own fault? 4) I refused to pay the additional $50+ as I had already prepaid in full with hundreds of dollars and it’s clearly SIMBA’s fault. Why should I pay an additional $50+ to rectify their own fault when I had already made full payment and not getting what I paid for? SIMBA then implied that I’m not cooperating since I refused to pay the additional $50+ as per their “policy”, even though it’s their fault and I had already prepaid hundreds of dollars in full. SIMBA just pulled a non-legal binding policy to scam customers of more money, and use this “policy” an as excuse not to rectify its fault by blaming customers instead, after taking my money in full. SIMBA also refuses to compensate or refund, and charged additional fee for early termination, on top of the hundreds of dollars that I had already prepaid. 5) Asked for a number to call instead of conversing via email as it’s been months and counting without internet service and zero resolution after making payment in full. SIMBA refuses to provide a telephone number and said to contact them either via email or webform. Yet they can call me repeatedly to hound me for an additional $50+ so that they can rectify their own fault. Wow, no number to call, but can keep calling me to ask for more money when I had already prepaid in full without getting what I paid for. Kept emailing me to ask for more money too, when SIMBA failed to provide internet service after taking my money in full, and repeatedly refuses to rectify or provide restitution. They are out to scam customers of every single cent that they can, then leave us hanging out to dry. No wonder they had change their name from TPG to SIMBA. They will probably change their name again soon to refresh their scams.