Disaster!! No room at the Inn...
Our booking for the visit of our son and granddaughter was abruptly canceled at 11pm on Christmas Eve, leaving us devastated and without explanation or the ability to rectify the situation. The person on your help line was very apologetic and kind, but could be of no assistance to explain the problem or make it right. This cottage is perfect for our needs, close to our own home, yet separate and self contained for our guests, and upon receiving confirmation of our booking, I went ahead and canceled the hotel booking I had made for them a month ago. But of course that is no longer available - it being the holiday season in Florida! I am honestly sick to my stomach about this, and spent half my Christmas Day in tears. PLEASE help me to make this right...