They aren't transparent/honest about their refund "guarantee"
They aren't transparent or fully honest about their "30-day Money Back Guarantee". I haven't read all 815 reviews here, but in the 60+ I did read here and elsewhere there wasn't a single 100% refund if the product didn't perform per customer experience and expectations. While they state "100% customer satisfaction is a top priority", hunt for their Refund Policy and see it has MANY qualifications to get any amount of a refund. No where does it say "100% money back". Note in the "Circumstances of No Refund" section, for example: "A refund request due to lack of understanding or misunderstanding of the software’s features and functionalities because you didn’t read the product description carefully before making a purchase." Good luck arguing with all the equivocal language they use. No doubt the service representatives' voices are sweet, and I see customers settle for what they can get -- even if the software doesn't work for their configuration or set of issues. Be careful: issues involved in various file recovery scenarios can be very technical and this company doesn't exactly lay out clearly the inner coding, capabilities, AND limits of the software.