Juneyao Air Services is inconsistent
The airline offering poor service for baggage handling. I had twice bad experiences with broken baggage during my flight from Manchester to Shenyang via Pudong, found both baggage broken and lost some items. It is very difficult making claims with customer service. It seems the only one staff is dealing with damage claims offering very low compensation not even to cover the cost of baggage. Customer services communication system is inconsistent and difficult to deal with, most emails bounced back, if you are frustrated need to call their service desk , the only phone line is located in China which will cost fortune. I made a damage claim since December 2025 still not settled up to now. Passenger needs to pay special protection on your baggage during flight with Juneyao airline. Hope their service should be improved in near future. Cathy / Passenger