Shopee Logistics, Customer Service and Collection Point
Shopee Logistics, Shopee Customer Service, and their Collection Point at Block 201A, Compassvale Drive, #04-509, Singapore 541201, violated The Consumer Protection (Fair Trading) Act from 19 December 2024 to 24 December 2024 by not practicing fair handling of my parcel as a customer. As a result, I have been unfairly disadvantaged. They have failed to provide fair service to me and other customers, demonstrating a lack of transparency, unequal consumer rights and opportunities, and unfair treatment. These exploitative practices towards customers ultimately foster a dishonest, unbalanced, and unhealthy environment based on the following incidents: (1) Shopee Logistics refused to send my parcel to my home address on 20 December 2024, despite having received the "Change of Delivery Address Request Form" on 19 December 2024. (2) Shopee Logistics insisted on sending my parcel to the wrong address on 20 December 2024 and refused to follow my request made on 19 December 2024. (3) Shopee Logistics refuses to admit their wrongdoings of sending my parcel to the wrong address on 20 December 2024, despite my numerous notifications through SPX Express, internet calls, and live agents on 19 December 2024 and 20 December 2024. After speaking to the live agent on 19 December 2024, instead of helping me in notifying the logistics, my request was marked resolved, and the case was closed. According to the conversation during the internet calls, their logistics had already received my request form and were aware of the change of delivery address on 19 December 2024. However, they refuse to send my parcel to my address. Thus, Shopee Logistics and Customer Service have disrupted and messed up my delivery orders. If the Collection Point had not closed on 19 December 2024, I would not have needed to fill in the "Change of Delivery Address Request Form. It defeats the purpose of filling in the form. (4) Shopee Logistics should not have created the "Change of Delivery Address Request" form, since they are not interested and unwilling to accommodate customer requests. This form appears to be merely for show or to collect dust. (5) Shopee Logistics did not take action against their delivery man, who damaged and looked inside the contents of my parcel despite the information being clearly indicated on the sticker affixed to the box. Additionally, my parcel was intentionally sent to the wrong address, and both of my orders were delayed. This conduct constituted misconduct, mishandling of parcels, not following the customer’s request and failure to send customer parcels to the correct address as specified in the form on 19 December 2024. Such actions were all concealed by Shopee Logistics and Customer Service. (6) Shopee Logistics declined to acknowledge their mistake of ignoring my request on 19 December 2024 and insisted on not taking back my parcel from the wrong address between 21 December 2024 and 24 December 2024. As a result, I was forced to collect my parcel from the wrong address for the second time on 24 December 2024, after their refusal to collect it on 21 December 2024 at 11:03 am. (7) Shopee permitted this Collection Point at Block 201A, Compassvale Drive, #04-509, Singapore 541201, to continue operations and refused to blacklist them despite the following happenings: (1a) This Collection Point was closed on an Operating Day, 19 December 2024, without informing the customer in advance, (1b) This Collection Point was aware of the incoming parcel on 19 December 2024 but chose to close on an Operating Day, (2) This Collection Point not allowing three customers including myself to collect their parcels on 21 December 2024, citing "personal events," followed by slamming their door on the customers, (3) This Collection Point refused to attend to the customer immediately and made her wait more than half an hour at their doorstep, purposely delaying the release of the customer's parcel on 24 December 2024. Despite photographic evidence submitted to Customer Service personnel to prove their actions, Shopee chose to protect this Collection Point instead of the customers, covering up all the wrongdoings of this Collection Point. (8) I did not expect to be denied the ability to collect my parcel on 21 December 2024, at 11:03 am, during the Collection Point operating hours from Mon to Sat, 11 am to 8 pm. Customers who took the time and made the effort to travel to collect their parcels were being chased and sacrificed for the sake of the Collection Point. However, Shopee has sided with and supported this Collection Point. (9) Shopee has permitted this Collection Point to exhibit rudeness, unprofessionalism, irresponsibility, dishonesty, inconsideration, selfishness, arrogance and aggression to Customers.