Bait and Switch
Be ready that they will price your phone much lower than they quote you. It took weeks to evaluate the product that is traded in. There is no process established to allow seller to agree or disagree on the final trade-in price. When I did not agree to the final price, I had to contact support. Support sent the phone back for 2nd opinion and no idea how long that would take. I am still waiting to get my phone back. If you are trading in an iPhone, you are better off with Apple.