Bad coordination
Poor coordination. My car was delivered 5 days earlier, and the household stuff was delivered 12 days later than the expected delivery date. This company is a broker, not a mover, so it is supposed to coordinate the work order, pick-up date, delivery date, etc, with the local movers of their choice, but it did not do anything it should. The dispatch department is awful, rude, and not helping anything. I don't know what they are doing, actually. The truck driver even needed to call me and ask me for my address.It was unbelievable. The 5 diamond moving company, which was the local company they assigned to me, was equally awful. Rude and not proficient in English. I asked them for the receipt for the $480 extra charge I paid for the stairs, but they could not provide me with the receipt.