Refund was eventually provided but initially It didn't work to fix the software problem where my phone got stuck on the restore screen during ios 18.2 update
UPDATE - the company contacted me after seeing this review and changed their mind and has now refunded my purchase in full. Thanks. ---- It didn't work to fix the software issue with my iphone 12 pro max. I was stuck in the "restore" screen and phone wouldn't change despite several reboots. I bought and tried Dr.Fone unsuccessfully and then I requested a refund within 24 hrs and was told I had a hardware issue when I clearly did NOT. I eventually went to the Apple store and they connected my phone to one of their laptops and I was out of the store within 45 mins and "SOFTWARE" problem fixed. Essentially they did exactly what Dr.Fone software claims to do but didn't work and the Apple store software was able to fix my issue and the phone works just fine now.....and they did it for FREE. Don't waste your money on this product, and they will not issue a refund when it doesn't work.