Worst experience ever, won't exchange damaged tv
Literally one of the worst experiences I've ever had with a company. With my original order I was sent a used return from Amazon even though I purchased it directly from them, they gave me a discount and exchange. I wasn't fully satisfied so I was well with the 60 days with my exchange so I was happy to pay the fee and difference for a different tv when I received the new one it arrived damaged with the speakers being dislodged into the back of the tv, I sent all the pictures they wanted even some close ups and they told me they don't see anything wrong with the TV basically indicating that they didn't even look at them because the issue is very obvious but when they finally did see the photos they realized their mistake but instead of owning up to it they are refusing to exchange for my original purchase and only want to refund my order. Jenn and Ira are both terrible at customer service and they would rather lose a sale and customer because they can't admit they messed up.