Booking cancellation after confirmation from team
My recent booking was cancelled over Christmas, after I spoke to the team via online chat on the 23rd of December and confirmed all the details for the reservation. Furtermore, when I emailed the team back regarding the cancellation, I didn't hear back, which shows an unparalleled lack of professionalism. While I understand that unforeseen circumstances can arise, it is unacceptable that the reservation was confirmed and subsequently cancelled without any notification. This cancellation, particularly during the holiday season, left me in a precarious position with no alternate accommodation secured for the desired dates. I do not recommend them, nor will I book with them again.