Poor customer service
Ordered 2 sets of patio chairs through Macy's. First box was fine. Second box did not have the necessary hardware to assemble. The box arrived damaged, so guessing the packet with the hardware fell out. Despite multiple emails, no help and my emails are no longer answered. Spent 25 minutes on hold for what was supposed to be a 7-minute wait time, only to be told no reps were available. This has been going on for 6 weeks. Have chair parts that can't be assembled. The hardware is custom and not easily found to purchase.