Air China – Damaged baggage claim ignored after inadequate compensation offer
I had a disappointing experience with Air China’s baggage claims process. After my flight CA463 to Brussels, one of the wheels of my large checked suitcase was completely broken off. I reported the damage immediately at the airport and received a damage report. Before travelling, I even paid extra to have my suitcase professionally wrapped and marked “Handle With Care” to reduce the risk of damage. Despite these precautions, my suitcase was returned with severe damage and is no longer repairable because the wheel mounting area was destroyed. Air China acknowledged the damage and offered EUR 30 in compensation. I politely explained why this amount was not sufficient and asked them to reconsider. After several respectful follow-up emails, they stopped responding altogether. I remained polite throughout the process and simply wanted a fair resolution. Unfortunately, the lack of communication after my request for reconsideration has been very disappointing.