Don’t waste your time or money
The software is glitchy and slow, the location tracker is particularly slow and doesn’t always load, thousands of manager/ permission notifications going off every day on the phone which is very distracting for my child - I reported this to pinwheel a few months ago and it never got resolved. We also had numerous issues when trying to set the phone up with our desired apps. Certain features within apps (such as features within child Spotify account or parent managed account for WhatsApp) did not work properly (or at all) and we were unable to resolve these issues via pinwheel support. Finally, sometimes text messages just never arrive at the phone - numerous occasions where we’ve text our child and they never get through to the phone. Eventually, after about 4-5 months, we have decided to cancel our pinwheel subscription. My emails and texts to support received no response so I tried the live chat. I spent over 2 hours on live chat trying to cancel our subscription with no confirmed cancellation at the end and no confirmation of when I can expect a response from my cancellation request which has had to be escalated. The escalation was due to being unable to log into the browser portal to delete our child’s account (our login details would work for the app but not the browser which is where you need to go to delete the account) - apparently this is a pre-requisite to cancelling your subscription. I now have to just wait to see if they contact me to confirm the cancellation (not holding my breath) or if they take another payment which I have explicitly said is not acceptable. I do not recommend pinwheel. It does not work effectively and the cancellation process, at this point, has been a shambles.