Crew leader ruined the experience.
The crew leader didn't load the 2-26' trucks fully. They dropped several things during the loading. They were dismissive about dropping items. The crew leader complained incessantly about the workload. The crew leader pointed out anticipation of going to the next job that was over 3 hours in the future. Lack of focus on wrapping our project up. The had room. I visually saw it. They were instructed they could leave a mattress and box spring if needed. Instead, they left important items including pictures, etc. Now, my wife and I had to fly back, rent a car, then a Uhaul, then load and drive back to our new home in Iowa. It will cost us an additional $1600. I am one to leave a tip, even on moderate to bad service. Because of the crew leader not loading the remainder of our items and it costing me, I will not be leaving a tip this time. She can tip the other people. On a positive the driver AJ was very nice and professional. The loaders, other than the crew leader were positive on interactions with my wife and kids. Very disappointed in having fix their lack of discipline to finish the loading project. The second driver was not helpful or professional upon delivery. He slept in his truck without letting us aware we were good to start unloading. We waited about 20 minutes before checking on him, waking him up to get an update of next steps. He didn't help to open the trailer door which I found could be a danger and liability concern if one of us novice people got injured attempting to open the door and get the ramp prepped. I did a lot of homework on finding a moving company. I've never utilized one before. Bellhop was the cheapest. I now believe they were the cheapest because of cutting some corners and ultimately costing me more money after the delivery/unloading was done. Items should not have been left behind. Trucks should not have taken off. They had more room. Zero doubt in my mind about this. The crew leader made this happen.