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Trish Cooper

美国

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Kindlytoys

Incorrectly manufactured product and won't stand behind their products

I placed an order for 2 ornaments and 2 name signs for my new twin daughters. They arrived in a timely manner, and the ornaments were adorable and as ordered. However the name signs were both supposed to be 18" and were ordered in a solid lavender and a solid pink. One was correctly made while the other was 16" and the solid pink arrived a a sickening marbled pepto bismol pink. That's being kind. I have contacted their customer service and they will not stand behind the product. My daughter doesn't like either of them as she thinks they look cheap and poor quality. They will not return the $65 that I spent on each of them, nor will they return the $65 for the one that was incorrectly made. They have offered 30% as a gesture of good will. Do not order from this company. They don't stand behind their products, there isn't anyone to actually talk to, and the products are inferior.

2025-01-07