Ordered a glass bottle of Molten Brown…
Ordered a glass bottle of Molten Brown soap with a scalp massage gadget. It arrived and was left in my porch smashed and dripping soap everywhere. The reason being it had only been wrapped in a sheet of brown paper! No packaging to protect it. There was no telephone number to call their customer service. I then found a ‘Chat bot’ to message with which took 24 hours for a response from an advisor! There was no apology and they cut me off when I tried to respond. Very rude advisor and patronising comment to me! Also I only got refunded on the smashed bottle and not the soap sodden massage gadget. Will I ever purchase from them again - DEFINITELY NOT!