Ordered item and it never arrived
We ordered this product over a month ago during the Black Friday Sales, and it never arrived. Despite the delivery service falsely marking it as "delivered," we’ve been left empty-handed. After six frustrating follow-ups with Xiaomi’s customer service, we’re no closer to a resolution. This is beyond disappointing, especially as loyal customers who have purchased multiple products from Xiaomi in the past. The lack of accountability, poor communication, and zero effort to resolve the issue make this experience feel like a complete scam. We will be following up with local authorities to put in a report.