Beware of Customer Service Fail
I received an item with a stain on it and informed Baltic Born 11 days after the item arrived, a few days outside of their official 7-day return policy (they inexplicably have a shorter return window for items that used expedited delivery!). It was during Christmas and I didn't look closely until after we opened our presents... then I just got busy so it took an extra couple of days for me to let them know. It never occurred to me they would object to taking back a damaged item that still had the tags on it. They said they couldn't confirm the item hadn't been worn by me (even with the tags on it!) because "so much time had passed". I offered to accept a $20 cash credit instead of a replacement, which they declined, offering me a 20% discount on a future purchase instead. That would mean I would need to spend an additional $80 to make this right. Nope, not doing that. Their ultimate reply was that I should donate the item to a women's shelter. Wow. So let's send a stained item to a woman's shelter... tone deaf and insulting. This is a matter of trust. I can't do business with them anymore, as I can't trust that they will make it right if they send me a damaged item. I now see that others had written many reviews about problems just like this, and I hadn't looked closely. Their website presents well... everything looks pretty... but in reality you take a big chance buying from them.