I was told on the phone the price of…
I was told on the phone the price of this transmission to my doorstep, with shipping included would be x amount. Delivered within 5-7 business days. I paid them in full (nov 12) the next day rolls around, and I get an email stating, I need to pay an extra 99 dollars for resident lifgate services, so i paid that figured whatever, i already had a couple grand paid and my transmission was sitting in their warehouse i needed it. When the transmission finally got here on (dec 1) we didn't use the lift gate, i helped unload it, so paid them 99 dollars for nothing, I also had to call them 4 times to deliver my transmission by the 1st, if i didn't get on them, the transmission wouldn't have showed up until the 3rd. I haven't even gotten my transmission put in. Hoping the product is better than the customer service. So far they have gotten ahold of me, and said they will refund the lift gate services, so that is helpful and they where genuine with there apologies explaining their side of the story. Ultimately wasn't Reman fault, as it had changed handlers multiple times.