Serious rework needed
This firm was professional and reliable until I requested a payout. My first payout was approved on 31/12/2025, and as of 19/01/2026 it still has not been received. Since that point, communication has been consistently unhelpful, with repeated requests to “be patient” but no clear timeline or resolution provided. I later requested another payout, which resulted in a breach being applied. I appealed this decision and supplied supporting evidence, but my experience was that the appeal process lacked transparency and genuine consideration. It did not feel as though fairness or customer circumstances were meaningfully taken into account. What concerns me most is how negative feedback appears to be handled. In my experience, comments or suggestions that are not positive are removed. I submitted a suggestion after being invited to do so, and it was deleted because it highlighted an area needing improvement. Constructive criticism should not be treated as hostility. Overall, my experience suggests that while things may run smoothly initially, significant issues arise once payouts are involved. This review reflects my personal experience and is shared to provide transparency for other traders considering this firm. Just take a look at all these recent reviews, this company needs a serious rework!!