After a few email exchanges the company The company has offered to send me another pair- I will update when they arrive
I wore my new overalls to plant strawberries and immediately the straps kept falling down no matter what I did because the hardware wouldn’t stay closed. I called a friend to help and nothing seemed to work My phone dropped out in the weeds which then required me spending about 30 minutes looking for it I have reached out to customer service and they asked for photos which I have sent to them