Casabrews CM5418 Pro review
I purchased the Casabrews CM5418 Pro from Amazon as I travel for work and wanted my morning protein espresso drink just like when I’m home. The machine is very simple to use, has great features and is very compact to where it’s easy for me to take it with me on my work trips. When I began using it, I had an issue where when I knocked the portafilter to empty the puck, the double basket would fall out into the knock box, even though it was installed correctly. I called the Casabrews customer service line and left a message. I was pleased to receive a returned call within an hour of my message. I explained my issue and asked if this was not normal as my original espresso machine had the same style portafilter and this never happened with that one. My issue was escalated and within a couple of hours, I received an email saying it was not normal and appears to be a defective portafilter. The email asked for my mailing address as they would be sending me a replacement. Within a week, I received the replacement portafilter along with a replacement single and double basket. Glad to say the issue has been resolved and I’m thrilled with the service and support I received from Casabrews. I should also say that the espresso produced from this machine is very good. I started off using Lavazza Gran Crema pre-ground espresso but have now switched to using whole beans that I grind when making my espresso