A big disappointment, as I expected more from a device that cost more than a cheaper one.
I ordered the Phoenix Plus 2 device from the eu.topdon website on November 30, 2024, but the experience was very disappointing. There were issues with the delivery from the beginning. The package did not arrive on time, and the customer service was rude and unhelpful. After multiple contacts, I found out that they had sent the package to the wrong country. Eventually, I received the replacement shipment on January 8, 2025, over a month later. Although the device has more features than cheaper testers, using those features was not smooth. Often, when I tried to use certain functions, the device displayed the message "Not supported on this vehicle." This was very disappointing because I expected the device to be versatile and functional. Additionally, the device's performance was poor: it occasionally froze during real-time data monitoring. There were also issues with incorrect data. For instance, the charging voltage initially showed 12.3 V, which made me think the car wasn’t charging the battery. However, after restarting the device, it showed the correct value of 14.5 V. Such unreliability makes the device unsuitable for professional use. The customer service did not leave a good impression. The responses were short and unfriendly, and getting help required repeated contact attempts. Phoenix Plus 2 promises a lot, but in practice, its functionality and performance fall short. While the device has many features on paper, their usability is limited, and the frequent "not supported" messages are frustrating. I cannot recommend this device to anyone expecting professional-grade accuracy and reliability.