Title"Systematic bugs + Zero support response = 2,000 wasted credits"
Ad oggi 30 marzo nessuna risposta concreta ricevuta... Né tantomeno restituzione del credito perso...😭 CRITICAL WARNING: Customer support completely non-existent Technical Issues Encountered: I experienced a verifiable system bug where Scene 1 was erroneously duplicated onto Scenes 12 and 17, generating completely incorrect content. This is not an "AI model limitation" - it's an objective software malfunction. Additionally, systematic repeated errors despite explicit corrections: Elevated outdoor locations: 4 occurrences (ground level specified) Solo dancers: 4 occurrences (couple dance specified) Wrong musical instrument: 3 occurrences Financial Impact: ~1,500-2,000 credits wasted (50% of my budget) on verifiable system errors. Customer Support Experience: March 7th, 2026: Ticket submitted with complete documentation Promise: Response within 3 working days (deadline: March 12th) March 16th: First follow-up (6 working days, zero response) March 20th: Second follow-up with 24-hour ultimatum TODAY (March 21st): 14 days later - ABSOLUTE ZERO COMMUNICATION Even after a formal ultimatum with concrete legal action warnings, they chose complete silence. Conclusion: This level of customer service is completely unacceptable for a paid professional platform. System bugs combined with non-existent support make this unreliable for any serious work. Project ID for verification: 12e2f225-dd60-46df-863e-f58b913b018c