No Access and No refund
Let me start this off with the fact that I thoroughly enjoy Henry’s videos on YouTube and was extremely excited to get into the Invest with Henry group, despite the cost. I paid for the service, but after a couple of days hadn’t received access to any of the products I purchased (12 coaching sessions and access to the discord). All that was accessed was their blank site on the WHOP platform. After attempting to contact Henry’s customer support and receiving no help I decided to request a refund as I hadn’t accessed any portion of their product and expected a better experience for the amount of money that was paid. Only after requesting a refund did Henry’s team give any meaningful response. However, I still requested a refund as the level of service left me with a lot of questions about how the experience would be from here on out and I hadn’t accessed any portion of what was paid for. I ultimately had to request a refund through the WHOP platform because Henry’s customer service refused to respond to my emails. On the WHOP platform, Henry’s team still refused to respond to WHOP’s queries. I had to wait a month for WHOP to offer me not even 5% of what I paid as a refund with no justification as to why the full amount wasn’t refunded. This is where I am at in the process as of today. I have had to call my bank to initiate a fraud case. To refuse a refund after taking someone’s money and never providing access to anything that was paid for is not what I expected from the way that Henry portrays himself. Buyer beware! Update 3/15/2025 After calling my bank and starting the process I was reimbursed the full amount I paid. I appreciate Henry, or whoever responded, actually taking the time to apologize. I still watch Henry's videos and take his advice when it comes to investing strategy, but I just can't understand the unwillingness to refund someone their money. The lack of communication on the company's part just felt like they were hoping I would give up so they could keep what I had paid. While I'm sure I would have enjoyed being part of the discord group, there is no way I would pay anything close to the initial amount to access it now. I hope Henry's customer service improves and I wish them well. Best of luck to everyone that decides to join!