I have ordered a Air Purifier for the…
I have ordered a Air Purifier for the Xtool F1. After a while (1-2 weeks) I was noticing something weird with the Track&Trace and informed Xtool about it. well you can't call them so you need to do it via email. Just wait they said. it will be all okej, Then the package seems to be returned to Xtool wharehouse. Well as a business owner I need to engrave leather on a event and it started to be urgent. Once Xtool support noticed the package was returned to the warehouse there was no chance to send a new one. so It took approxy 1 week to figure out why the package resturned then a extra couple of days to provide the new Track&Trace. Meantime I was worring about the delivery and found a second hand purififer (different vendor) but because of the compability options the Xtool purifier was preferable. Even they say they understand you, you know they don't. They don't even try there best to solve it or sent the package with urgent. Even after I have received the air purifier I asked for a compenstaion for purchasing a second hand purifier and all the extra effort I had to take. They promised me 30 euro gift card, funny. Thinking I will buy something from xtool again. oh and by the way, never received the gift card haha. Don't understand this way of giving support. My goal was to pruchase F1 ultra on the end but then experienced this kind of support. most of the time they response 1-2 twice on your simple update mail. no way, just buy something local/europe so you can call them. Oh, and the extra 25% discount for business owner is a scam. they changed the text a bit now but still a scam. There is no Extra discount. As business we can buy tax free or get the tax back every quarter. So don't believe this scam. i'm happy with the xtool it self but support is really bad.