OrzGK ─ Integrity through Care & Professionalism
OrzGK has real integrity ─ they took care of me! So, anyone who read my original review might know, I initially had a pretty underwhelming and unfortunate experience with my first order. This is an update. To summarize ─ I was waiting for a really long time between my initial deposit paid and the time of release for the sculpture that I pre-ordered, which at the end differed considerably from initial photos and expectations. This was not really OrzGK's fault, however, but rather the specific studio (CHERRY Studio, if you're wondering) ─ that really dropped the ball and had chronic production delays, quality control issues, and the like, which super hampered my impression of the company. My mistake was not better parsing this fact, that OrzGK is working with many different studios to source their sculptures; and so I just happened to have the misfortune of things going awry for my particular selection. Well, even though initially I believed I was just flat out of luck and would have to eat the cost of the deposit I paid since the final product is not what I desired ─ Lucy stepped in and emailed me. She said her team would take care of the refund for me, so that I was mostly reimbursed and the losses for me were minimal. This is true professionalism and integrity on behalf of OrzGK ─ I have to say. It is testament to their care and high standards that they bore responsibility for fault that wasn't truly theirs. Going forward they have my endorsement since they corrected this mistake and helped this career hobbyist collector out. My advice to you when ordering is simply to be very selective and just ensure you choose properly the pre-orders you make because in the case there's float or deviation from initial prototype photos, it's not so simple for them to cancel if you're dissatisfied, like on other anime-figure sites ─ they literally pay your deposit forward to the studio to start the production process. OrzGK has an expansive and attractive catalogue of sculptures spanning many different anime, video games, and genres for discerning collectors of all kinds. So choose wisely and if you're reticent at all, or simply want to avoid waiting or worrying about deposit fees, just buy one of their many in-stock sculptures so there's less worry and the process is more straight-away.