Refusing to respond to a valid refund.
Ordered some pricey toys, accessories and no fault to Lovense, Royal Mail delivered my package to a random stairwell. However despite going through all relevant steps with Royal Mail to allow Lovense to claim against the mis-delivered parcel. Lovense first essentially send an auto mail which accused me of lying about not getting my package, finally Lovense asked me to wait while they investigated; I was given a 4 day window to check back in with them and now they refuse to respond for weeks. Now having to dispute the charges through the bank, not worth the hassle go with another company.