Customer support is a nightmare
Customer support is a nightmare first of all. Secondly the prices of these items are too much for the quality. It's mostly appearances, but for right now I'll focus on the customer support since I find that extremely important. One support staff told me they added my missing free gifts (the website glitched pretty bad on their new launch recently and a lot of people didn't even get their free gifts applied to their orders) to my processing order but then I get an email response (I chatted via chat AND email if you're confused) by some other staff saying orders can't have anything added to them after they've been placed and that I'd have to cancel and repurchase? This is my first time purchasing directly from them and its my last. This weird back and forth of being told contradicting things over the past day has made me so exhausted and quite honestly confused about their policies and how they handle situations like these in general. They also need more staff that can understand and speak English well because they ship worldwide and I've had to keep repeating myself and only had my questions answered around 50% of the time. It's better to buy these items cheaper from Chinese resellers.