Wrong product - no refund/return
I really wish I had looked at the reviews before I ordered. I ordered a handheld console which said it came with a free case and screen protector. 2 weeks later it arrived and it was just the case and protector. I emailed to ask if the console was coming separately. They asked for pictures of the shipping label and contents. I sent them. Then they said as the shipping label is the correct weight I have what I ordered. I said responded saying that was incorrect. They told me it might have been stolen before it got to me so they'll refund me £10. I paid £80. This means they're charging me £70 for a case for a product I don't own. There was no tear on the packaging. Given my experience and the other reviews I'd recommend buying from elsewhere as this isn't an isolated problem.