Avoid this company.
I had a deeply frustrating experience with Essenther. After returning multiple items in perfect condition, I was told they were “damaged by customer” without any evidence provided. Despite my request for photos or proof, none were shared. I had witnesses who saw the items were untouched, yet the company withheld a full refund and offered only a partial one. Their communication was slow, evasive, and lacked transparency. It felt like they were more interested in keeping my money than resolving the issue fairly. Even when I asked how to escalate the complaint, they didn’t provide a clear process. I would not recommend shopping with Essenther. Based on my experience, they are not trustworthy and their customer service is extremely poor.