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Kerri Lightner

美国

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Famvibe

Absolutely the worst customer service…

Absolutely the worst customer service I’ve ever experienced online. I ordered 2 shirts for a birthday present. One was wrong when I received it. I ordered it correcting, and their customer service even verified that I ordered it correctly. But when I said my tshirt was wrong when it arrived, they said I ordered it wrong. So I ordered another one, they would not offer me a refund since it was clearly their mistake, no discount, nothing. I then asked for them to at least expedite the order so I could have it by my friends birthday, and I still have not received it. So I spent over 90.00 on 2 t-shirts. I sent pictures of the incorrect shirt. It’s funny how on my first email I asked how I had ordered it just to see if it was a mistake on my end. They showed me my order which was the correct request. But then when I mentioned that they sent me the wrong tshirt, they asked for pictures. I sent them to them, then they turned it on me. No resolution at all. They couldn’t even expedite my second order that I had to make due to their mistake!! This is a horrible company.

2025-01-17