Received wrong item
I placed a telephone order because the website was being updated. Unfortunately the person I spoke with "ordered" the wrong item for me. I wanted a dual color triple threat in blue & white. When I received my order confirmation email the light on it was a triple threat in blue/white/blue. I called them as soon as possible to correct the mistake before it shipped. I was told the order couldn't be changed because it had already processed, & that I would have to return the incorrect item for replacement after receiving it. I asked about return shipping. I was told it was my responsibility to pay to ship back their mistake, but they wouldn't charge me for shipping on the replacement. The insured return shipping fee was almost $20.00 which was more than the cost of the original shipping. I feel this is unacceptable & a very poor business practice on their part, because the mistake was on their end, not mine.