★☆☆☆☆ Never Again
★☆☆☆☆ Never Again Batik Air Indonesia somehow turns flying into a punishment. Delays with no explanation, staff who appear confused by the concept of customer service, and an aircraft that felt like it had survived several previous lives. Seats were uncomfortable, the cabin was questionable, and any request was treated as an unexpected inconvenience. Communication was nonexistent, organization was a myth, and accountability was clearly optional. We did eventually arrive, which seems to be their only performance metric. I would not recommend this airline to anyone I respect.