Disappointed service quality
Overall speaking, the floral company could provide immediate reply and efficient service within short order. I accept additional fee should be charged as I requested the product should be delivered at the appointed time. Disappointingly, the wrapping was not as expected. It was rough and highly unprofessional. Besides, the time of delivery was almost two hours behind. Much more money was spent but the company could not keep its promise. Last but not least, the ordered flower was not delivered to my girl friend directly and she did not receive it in person even though I had clearly provided all required personal information including her working address, name and contact phone number. It was left unattedendly at the reception with further follow up. Not even a phone call to my girl friend for her notification. In short, I would never make use of this floral company's service again.