If I could give zero stars
If I could give zero stars, I would. I ordered a Joobie chair in November. Arrived quite promptly however the gas lift and screw set were sent in a separate box, that arrived open, with the screws missing and the gas lift completely damaged. No problem, reached out to the company who responded quickly and said they’d sent out a new lift & screw set. Was given a tracking number. Christmas came, new years came, tracking number wasn’t giving any updates. Finally got a response from them saying there had been an error and ignore that tracking number as it hadn’t been processed. They then “processed” a new replacement gas lift and screw set with new tracking numbers, which have now been sitting with no scan events since Jan 8th. I cannot get a response. Everything is always “looking into it” “will escalate to the team”. I want a refund for the chair I cannot use, and for them to come and collect the item at their cost that’s taking up half my office. Absolutely atrocious service for what is a very expensive chair. Best part is getting emails asking me to provide a review! For a chair I cannot build due to their incompetence.