Same as a lot of other people's…
Same as a lot of other people's experiences. Ordered an item in October as a Christmas present. 3 months later and it has still not arrived. Multiple email exchanges about how it was definitely in transit from italy to south carolina where it sat for 2 months -- just wait a bit longer. Finally asked for a refund and they magically had a new tracking number where the item is coming from China. Do not trust this company.