Size issue, complicated exchange process
The order took no longer than advertised, which is pretty long but they were upfront about that so that’s fine. My issue was that the item arrived and it was way too small, it was two sizes smaller fitting than the size I ordered. When I reached out to customer service asking if there was any way to do an exchange or refund process, they told me that “ It is not cost-effective for you to pay the shipping cost to return it now.” And said the best they could do was offer me 20% off my next order. The quality of the shirt that did arrive was already not worth what I paid, so that’s a no from me. It’s not the worst company ever, but it is overpriced for the quality and the sizing is way off from standard American sizes. It’s more similar to Asian sizing which is fine, but should be noted on the site so that this doesn’t happen. An American medium is about equivalent to a large or more often an extra large Asian size shirt. Edit: Since then, customer service reached out again and offered more solutions to the issue. The customer service team reached out in a reply to this review to request more information so they could help. The original customer service representative emailed and offered to replace the shirt I ordered, and have me just pay the shipping fee. I will update my review again when the new item arrives. Edit: The new order arrived and fit well, just be sure to size up at least one size, if not two, when ordering. The material isn’t like amazing quality but it is decent and the design is well printed. Customer service did eventually work to help when the original representative was not helpful, so overall I would say the experience was more complicated than necessary, but I did end satisfied.