I would give a negative rating if…
I would give a negative rating if possible. I ordered a hat from this company. They sent me the wrong hat. This hat was totally not what I requested. Really I hated this hat. Through email, back and forth they refused to replace the hat. I could return it for a refund but I would have to pay shipping. They would reduce the price by 25% after many emails. They also told me I could throw it away if I wanted to still with tops 25% refund. I strongly recommend that NO ONE ever buy from this company. They are very dishonest people. They claim customer satisfaction is their goal, however due to my experience they do not give a damn about customers. One very important note is what they claim to sell. In the communication I had with them the agent told me they sent a similar product to me because when he checked the factory they were not going to make the hat I ordered. So, the website and everything advertised the hat I ordered as hand made in Ecuador since it was a Panama hat. They are selling forged, fake hats claiming them to be authentic. In conclusion this company and its employees are thieves. Do not spend one cent for their products.