Ren made this experience remarkable
Ren made this experience remarkable. I have considerable call center experience at the agent, supervisory and management levels. Ren is a definite HUGE asset to Red Pocket. You guys might not even recognize it because everyone I've dealt with at your co has been amazing. I couldn't believe the way I was treated by other MVNO'S. Not only that, but it seemed every agent had no clue what they were doing. Ren sure did. She knew everything inside and out, took the bull by the horns and handled it. She doesn't play games. It was refreshing to get someone like her. They are few and far between. You guys have a good reputation out there. I was whining about tel services and two people recommended you. The main reason was the level of customer service. Keep it up. You're doing it right.