This company is a scam
I have had all of the same issues with my order as everyone else is saying here. The facebook ad claimed they were hand made in Washington state and I was excited to support USA made. But when you go to the Better Business Bureau webpage they are out of LA and Silicon Valley. No contact information available. I didn't learn any of this until I ordered them, they were way too small and very bad quality, so I returned them. I paid the shipping to return them but two months later I have yet to receive my refund. I email them weekly and always get some generic response that they are encountering issues on my refund and working hard to resolve the issue. This company needs to be shut down. I'm not one to give up, and I will be turning this over to the attorney generals office for help. I encourage others not to give up on getting their refunds.